Reference

Privacy Policy for royalbd Account Holders

We collect, store and protect your account information when you open a royalbd account, fund it with bKash, Nagad or Rocket, and use the lobby.

Account registration dataMobile wallet transaction recordsDevice and login informationCookie and session trackingCommunication history
royalbd Privacy Policy for royalbd Account Holders
DATA PRACTICES

How We Protect and Use Your Information

We encrypt your password with industry-standard hashing, store payment details on PCI-compliant servers, and limit internal access to personal data through role-based permissions. Cookies help us keep you logged in and remember your preferences; you can block non-essential cookies in your browser without losing core account functions. We retain transaction records for the period required by financial regulations, then archive or delete them. If you close your account, we keep a minimal record to prevent re-registration fraud, then purge the rest after the legally required retention window expires.

Encryption and Storage Your password is hashed with bcrypt before it touches our database. bKash, Nagad and Rocket transaction records are encrypted at rest and transmitted over TLS. Identity documents you upload during verification are stored in a separate, access-controlled vault.
Cookie Policy We use session cookies to keep you logged in, functional cookies to remember your language and currency, and analytics cookies to track which games you play. You can disable analytics cookies in your browser settings without affecting deposits or withdrawals.
Data Retention We keep transaction logs for the period local financial rules require, typically five years. Chat transcripts are archived for one year. If you request account deletion, we purge non-essential data within 30 days and retain only the minimum needed to meet legal obligations.
Your Rights You can request a machine-readable export of your data, ask us to correct errors in your profile, withdraw consent for marketing emails, or request deletion of data we no longer need. Contact support with your registered mobile number to start any of these requests.
PRIVACY QUESTIONS

How to Contact Us About Your Data

If you want to see what personal information we hold, correct an error in your account profile, or ask us to delete data we no longer need, reach out through any of the channels below. Our support team will verify your identity, then process your request under the data-protection rules that apply in your region.

Team online

Email Support

Send your data request to our privacy team via the support email listed in your account dashboard. Include your registered mobile number and account username so we can verify your identity before releasing any personal information.

Live Chat

Open the chat widget in your account lobby and select the privacy category. Our agents can pull your transaction history, explain what data we collect, and start a formal data-access or deletion request on your behalf.

Account Settings

Log in, navigate to Profile, then Privacy Controls to download a copy of your deposit history, update your communication preferences, or revoke cookie consent for non-essential tracking across the site.

Privacy Policy Questions

We collect your mobile number, email if you provide one, chosen username and password, date of birth, and any identity documents you upload during account verification. We also log your device type, IP address and browser fingerprint each time you log in.

We record the transaction ID, amount, timestamp and the wallet account number you send from, but we do not store your mobile wallet PIN or password. Those credentials stay between you and your wallet provider; we only see the completed transaction record.

Yes. Log in, go to Profile, then Privacy Controls and click Download My Data. You will receive a JSON file with your account details, transaction history, login records and communication logs within 48 hours.

We retain deposit and withdrawal records for the period required by financial record-keeping law in the regions where we operate, typically five years. After that window, we archive or delete the records unless a legal dispute requires us to keep them longer.

We use session cookies to keep you logged in, functional cookies to remember your language preference, and analytics cookies to track game usage. You can block analytics cookies in your browser without losing access to deposits, withdrawals or the game lobby.

Contact support via email or live chat, confirm your identity with your registered mobile number, and request account closure. We will delete non-essential data within 30 days and retain only transaction records required by law for the mandatory retention period.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.